Browse. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Two virgin media wall sockets, only one required in QuickStart,. But I have no Virgin Media Wall socket in my house. Virgin Fibre Areas only. I’ve just lived into my new house and received my Virgin box. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. 29-12-2022 20:58 - edited 29-12-2022 21:00. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. What to expect with broadband. on 21-02-2023 17:48. I found some other soket but I don'. When you place your order, we'll let you know. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. tried using website to report fault but cannot report it's not working. Also available from the likes of Screwfix, Homebase, Toolstation etc. • Check the connection is tightly connected, it will make a 'click' noise. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. Virgin Media; My Virgin Media; Shop;. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Well I can't seem to find anything like that and the closest thing I can find is a. Excludes broadband faults and broadband network outages. . Hi Graham. Security matters. Will an engineer h. 0 Kudos. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. 3 minutes ago. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. Security matters. Can you help me please. Security matters. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. I have only got one rectangular shaped white socket (Shown as below) but it seems old. nor can I find a external brown box. . 13. Getting Connected with Virgin Media is easy when you have a wall socket. 89K; 373; 537; Martin_N. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 150 from a VM landline or 03454541111. My Virgin Media App. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. At least spell your title correctly jeezus . Can I use one of three splitter cables? The middle one is labelled Virgin media. Options. Get the Hub ready by connecting the wires. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Got my package today and there is an isolated cabled with it but I don't have the wall socket. @Briannahsarah wrote: Here is a photo. 8. Virgin Media; My Virgin Media;. on 12-01-2023 21:04. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. It is surface clipped usually. TV box - 15 mins. . I just found a box in the closet which has a cable indicated as CABELCON 4. Absolutely not. Placed an order and the lady said we were eligible for quick start self installation. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). on 30-12-2022 13:41. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Now none of my internal phone sockets. We have tried plugging it into the only box we found it would fit but no luck. Options. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Pick a category to get started. 9. Home Phone. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was sent the pack as Virgin said my - 5440115. Options. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. I highly doubt my landlord will allow a virgin coax. Stream from Virgin Media. . The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Hello Virgin Media, we moved into a new house. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tudor. Please help. Thank you for the tel no. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The wall socket I have within my home does not appear to be working. 1 [or 192. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Hi mariz2198, thanks for posting and welcome to our community. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Browse Virgin Media Virgin Media Community. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. No Virgin Media wall socket on 16-10-2022 18:45. . Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Also tried the Ethernet, not. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Forum; Apps. 22-12-2022 19:19 - edited 22-12-2022 19:20. Networking and WiFi. Get the Hub ready by connecting the wires. 08K; 2. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . No virgin media wall socket. Most of our customers receive their bills via E-billing. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. QuickStart, set up and connections. Re: My house wall socket that cannot fit to VM hub. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. You can also check for a loose cable as not all properties have a socket. The wall socket has a thick plug bit. Networking and WiFi. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Not able to set up my broadband. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Sometimes there is no wall box, just a trailing cable. It can take 5 to 10 minutes to restart. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. I am going to cancel. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Virgin Media Community. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Options. The hub got delivered on time as promised. All the wall sockets I can see are for BT. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 5. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. The Openreach sockets do not work for Virgin Media. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Mark as New; Bookmark this message; Subscribe to. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. #2. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. to your Virgin Media socket. Please help - 5208212. Push the white cable with the black label into the Hub. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. A wall box may be branded with the logos of an old cable TV company (not VM). Wish this was made clearer when. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. on 14-09-2022 12:00. 0 Kudos Reply. Sometimes there is no wall box, just a trailing cable. No wall socket. Account - Mobile. Push fit the VM-supplied lead onto the socket. - 5156068. Sorry to hear you don't have a VM wall socket. Manage Your Account. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. . Tudor. Could an engineer be arranged to install please as my account is due to go live today. Could a VM engineer be boo. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. No TV. Controlling your TV. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Getting Connected with Virgin Media is easy when you have a wall socket. • Take the red-banded end of the isolator cable and push it. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. We all know and love the internet and TV services that can enter our homes through entry points. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. My Virgin Media App. I am so sorry to hear that you seem to be missing a wall socket in the home. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. . I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Have a look around and post some photos of what you have got. Options. . It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. 4. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. But I have actually managed to get through to the technical team over chat. . Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. 18-02-2023 10:23 - edited 18-02-2023 10:33. Explain what needs to be done and book an engineer visit. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. . Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Tags (1) Tags: wall socket. Don’t plug the power cable into a plug socket yet. 03. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 283; 37; 57; stabilo00. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Connect the Hub’s power cable with the blue tab. I don't have a virgin media wall socket and this is stressing me out. Forum TeamThe box and cables may have been removed by the previous occupiers. Can you help? - 5401771. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. I cannot find a Virgin wall socket within my flat. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. Manage Your Account. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Just a open reach socket. Virgin Media; My Virgin Media; Shop;. It is likely you will be waiting a few days. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Hoping someone can help me with a pre-installation question. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Browse Virgin Media Virgin Media Community. We have tried plugging it into the only box we found it would fit but no luck. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. There’s even no BT wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. 11-11-2022 12:53 - edited 11-11-2022 12:58. Also tried the Ethernet, not. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. The cable could be hidden within, or behind, furniture. Forum; Apps. We would like to show you a description here but the site won’t allow us. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. . The box does however have a hole in the bottom, through which i could see some. Security matters. I was sent the pack as. Connect the Hub’s power cable with the blue tab. Not all properties have a socket, just a cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. How do I book an engineer to come out - 5345632. You can also add WiFi Max to our. If I couldn't get the proper wall socket, the internet is not going to be set up su. Virgin Mobile. on 03-08-2020 18:05. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. how can we go about changing our self install to. However the wall socket doesn’t have the correct connection for the cable with the hub. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. We would like this to be re-located please into our living room on ground floor. Browse Virgin Media Virgin Media Community. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Hi, Same problem here. Manage Your Account. Get the Hub ready by connecting the wires. I’ve checked the external. I'm a Very Insightful Person, I'm here to share knowledge, I don't. @robbo321 wrote:. Plug the cables into the Hub. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. Plug it into a wall socket near one of your existing Powerlines. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The existing cables will be screw-on (11 mm spanner or pliers required). Now to my Issue: I opted for the self-installation ki. wall socket. Security matters. Options. The Openreach sockets do not work for Virgin Media. Account - Mobile. As you can see in the photos, the phone point is far. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. From there it is going into the white distribution amplifier. by harpreetsingh21 •. Sadly as usual for a communication company it's ni on. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. 32K. Reply. Hello sophieboulter1. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Virgin Mobile. Account - Mobile. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. No Virgin Media wall socket Go to solution. Manage Your Account. When you place your order, we'll let you know. 168. Is it necessary to plug the cable to socket for having wifi, if so what can I. Browse Virgin Media Virgin Media Community. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. You can also identify a split socket looking at the side. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Further exclusions & legal stuff apply. Up to 3 WiFi Pods if needed. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. 2. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. No wall socket to connect. Switched On. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . It has two outputs on the left of the wall box. Virgin Media; My Virgin Media; Shop; Help;. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I am going to send you a private message. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. Any advise? Sometimes there is no wall box, just a trailing cable. Whichever is the most suitable. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. When I was going to self-install it, I didn't find any wall socket. Various cable mediums are used in modern systems to transmit data. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Jack14102. Phone line - 5 mins. Home Phone. Just moved in to new (rental) flat. Phone. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Account - Mobile. The cable could be hidden within, or behind, furniture. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Installation: Wall socket issue. However, I do not have any of the specified wall sockets available. No virgin wall socket in QuickStart, set up and connections Tuesday; No wall socket with QuickStart in QuickStart,. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an. I have only got one rectangular shaped white socket. on 01-06-2022 21:59. Pop the power cable into a nearby plug socket, and turn it on. I can only find the TV socket. How do I book a manned installation and what is the usual wait time? I have to. 168. Browse Virgin Media Virgin Media Community. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. Socket should be on the underside. Account - Mobile.